Kathmandu – CG Net, operated by the Chaudhary Group, has begun gradually restoring internet services after its data center in Satungal was destroyed by arson during the Gen-Z movement protests on 24th Bhadra.

CG Net Data Center Fire Recovery: Major Infrastructure Damage

During the Gen-Z generation protests on 24th Bhadra, demonstrators vandalized and set fire to CG Park in Satungal, where CG Net Data Center Fire Recovery efforts are now underway. The data center housed most of the equipment essential for internet services, including servers, networking infrastructure, and critical telecommunications equipment.

Extent of Damage from the Incident

The CG Net Data Center Fire Recovery operation reveals extensive damage to critical infrastructure:

• Complete destruction of the primary data center facility
• Fiber optic cables burned and rendered inoperable
• Routers and networking equipment completely destroyed
• Warehouse containing spare equipment and inventory lost
• Customer service infrastructure temporarily disabled

CG Net Data Center Fire Recovery: Gradual Service Restoration

Marketing Manager Prafulla Rijal provided updates on the CG Net Data Center Fire Recovery progress, confirming that internet services began resuming this morning, though not at full capacity or speed.

“The data center suffered massive damage, making it impossible to immediately restart internet services. Our technicians called water tankers themselves to control the fire, and only then could we begin the setup process,” Rijal explained during the CG Net Data Center Fire Recovery briefing.

Current Service Status

As part of the CG Net Data Center Fire Recovery initiative:

• Internet services partially restored since morning
• Services operating below full capacity and speed
• Technical teams deployed nationwide for infrastructure repair
• Call center services fully operational again
• Billing systems restored and functional

CG Net Data Center Fire Recovery: Alternative Infrastructure Deployment

The CG Net Data Center Fire Recovery strategy initially relied on the company’s secondary data center in Nawalpur. However, this facility alone could not handle the full traffic load from Kathmandu users, necessitating emergency restoration of the Satungal facility.

Emergency Response Measures

During the CG Net Data Center Fire Recovery phase, the company implemented several emergency protocols:

• Deployment of technical teams across multiple locations
• Utilization of backup data center in Nawalpur
• Emergency procurement of replacement equipment
• Implementation of chat support when call centers were down
• Preparation of service compensation for affected customers

CG Net Data Center Fire Recovery: Customer Impact and Compensation

The CG Net Data Center Fire Recovery program includes comprehensive customer support measures. The company has prepared compensation equivalent to the service disruption period for all affected customers.

We are working extremely hard to restore internet services. So far, no customers have canceled their service due to this incident. Our team is actively working to restore services to their original state

Service Continuity Efforts

“We are working extremely hard to restore internet services. So far, no customers have canceled their service due to this incident. Our team is actively working to restore services to their original state,” Rijal stated regarding the CG Net Data Center Fire Recovery efforts.

CG Net Data Center Fire Recovery: Timeline and Future Operations

The CG Net Data Center Fire Recovery project aims to complete infrastructure restoration within the coming days:

• Today and Tomorrow: Intensive infrastructure rebuilding
• Tuesday Onwards: New customer expansion resuming
• Ongoing: 24/7 technical team deployment nationwide
• Priority: Full restoration of original service capacity

CG Net Data Center Fire Recovery: Financial Impact Assessment

The company has not yet completed a comprehensive damage assessment from the CG Net Data Center Fire Recovery situation. Priority remains on rapid service restoration rather than immediate financial evaluation.

Business Continuity Strategy

Despite the challenges faced during the CG Net Data Center Fire Recovery period, the company maintains its commitment to:

• Zero customer service cancellations
• Full service restoration at original capacity
• Continued infrastructure investment and expansion
• Enhanced disaster recovery planning

Technical Infrastructure Challenges

The CG Net Data Center Fire Recovery operation highlights the critical importance of data center security and backup systems in Nepal’s telecommunications sector. The incident demonstrates both the vulnerability of centralized infrastructure and the resilience of proper emergency response protocols.

Industry Impact

The CG Net Data Center Fire Recovery situation underscores broader challenges facing Nepal’s internet service providers, including the need for:

• Distributed data center architecture
• Enhanced physical security measures
• Robust disaster recovery protocols
• Multiple backup facility locations

 The CG Net Data Center Fire Recovery represents a significant challenge overcome through rapid technical response and strategic infrastructure management. While the full extent of damage remains under assessment, CG Net’s ability to restore partial services within days demonstrates the company’s technical capabilities and commitment to customer service continuity.

As the CG Net Data Center Fire Recovery continues, customers can expect gradual improvement in service quality and capacity, with full restoration anticipated in the coming days.